It seems like everyone is talking about digital transformation these days, and not without a reason. According to studies of various analyst companies, communication service providers are optimistic with regards to potential revenues generated from digital services. Some even expect this segment to account for 25% of their revenues by 2020 (Source: EY). However, such optimistic results will not be achieved effortlessly.
In theory, telecom operators are in an ideal situation to become market leaders in that field with their network infrastructure, strong brands and a ready-to-sell-to customer base. However, legacy IT environments, networks that cannot fully support every new service idea, customer and product information scattered among dozens of BSS/OSS systems, coupled with the cost and time needed to launch new offers, seem to stand in the way.
So what are the prerequisites of a successful transformation towards digital service providers? Download the latest issue of Comarch Technology Review Magazine to find out!