Service Desk & End user computing


Over the last 20 years Comarch ICT has gained extensive experience providing service desk and end user computing services, helping clients to maximize their productivity and increase the efficiency and effectiveness of their services. Our vision is to be the best strategic global IT partner for our clients by  effectively managing the ever expanding requirements of the end user.

Comarch Service Desk
IT services are only as good as the Service Desk providing the first point of contact. Comarch Service Desk is a single point of contact for end users that provides a 24/7 multi-channel, reliable and professional service. Comarch provides comprehensive user support in English, Polish, Slovakian and German which is conducted from the Comarch headquarters. Comarch Service Desk's service is performed on the basis of SLAs that specify the key quality and availability parameters as required by the customer. Comarch Service Desk is the ideal solution to support our customers' buiness in the area of IT technology; it is a single point of contact for end users, with high-level technology capabilities.

Comarch End-User Computing Services
Comarch End-User Computing Services are flexible and tailored to different user requirements. The services provide customer-specific service levels, with instant access to the right tools and services, delivered onsite with remote support.

Comarch ICT Service desk and end user computing

Service Desk & End-User Computing benefits:

  • Increased access to services by providing a single point of contact
  • Standardised procedures for handling requests
  • Predictable costs
  • Reduce the time needed to remove the failure and restore the full functions of the IT infrastructure
  • Increased number of notifications resolved at first contact
  • Increased efficiency of services
  • Quality and comfort Monitoring and managing the IT environment 24/7/365
  • Reduced number of calls through the acceleration of resolving notifications
  • Transparent reporting system in the long term, reduced costs of IT operations
  • Better management and control of IT infrastructure
  • Certified Service Desk System – OTRS included in the price
  • Modern and functional desk call system

Comarch ICT Advantages:

Comarch ICT combines industry standard frameworks such as ITIL V3 with our best practices to offer best in class Service Desk and End-User Computing services. We add value to our services through:

  • Our team of experienced consultants, project managers and engineers that are highly certified on multiple IT technologies.
  • A long term partnership approach to our client: the majority of our client relationships are 10+ years or greater.
  • Technological Partners – neutral approach: Vendor’s solutions support Comarch ICT's product portfolio and allow us to partner with key players in the area of IT Infrastructure (data centre, security, networking etc.). For our Clients, the partnership with leading IT technology providers means the highest quality of implemented solutions best suited to business requirements.
  • Metrics performance based on SLA agreements: metrics help our clients to control and review achievements, their business goals and objectives, therefore making continuous service improvements to enhance the resilience of our IT services.
  • Global reach: With 90 offices in 31 countries and 15 data centres around the world, Comarch are always close to your business.

Want to learn more? Don't hesitate to contact us!

We'd love to know how we can help you.