Comarch is a leading technology company which streamlines business processes throughout the entire loyalty value chain. The most important aspect, offered to the largest enterprises, is a comprehensive suite of IT solutions and professional services, which help build and manage loyalty programmes, create rich customer experiences and personalised interactions across multiple touch points, automate marketing processes and also boost profits. Comarch has multi-industry experience, gained through our work with over eighty clients, including Retail & Consumer Goods (FMCG) companies, telecoms, financial institutions, travel companies and many more. These clients include JetBlue Airways, London Heathrow Airport and BP. Our offer also includes big data analytics and innovative customer engagement systems based on gamification. We have been recognised by Gartner and Forrester for our loyalty and engagement solutions.
Comarch Loyalty Management is a full on-line system, built on top of easy business rules that enable businesses to define conditions using any detail of customer transaction.
With a tailored solution dedicated to companies in the transport and tourism sector, particularly airlines, the platform helps to build and manage different models of loyalty programmes targeted at individual members as well as B2B customers.
Comarch Campaign Management streamlines marketing activities while improving levels of control and effectiveness, giving businesses much-needed assistance in day-to-day operations.
Comarch Customer Engagement allows businesses to improve communication and build engagement using gamification techniques.
Comarch Social Mining enables businesses to capture data including likes and preferences from customers’ social media profiles and segment them based on the numbers of followers / subscribers and their preferences.
Comarch BI is an analytical tool designed to improve loyalty programmes by providing detailed insight into customer data. BI also supports Next Best Offers (NBO).
Comarch Customer Care has a clear and intuitive interface making it easier to deal with complaints, add new services, confirm payments, define discounts and conduct correspondence.
A broad spectrum of services that can help companies optimise their marketing activities, build a strong engagement strategy and manage the entire customer loyalty life cycle.
Comarch provides an end-to-end solution. We cover both software & on-going services, meaning there is no need to worry about using different applications and services from different vendors for one process, or hiring extra team members for loyalty management.
Choosing Comarch's solutions will let you achieve your business goals, we have helped our clients to increase the average Spend Per Visit (+14%), number of transactions (+27%), lift up the enrollment rate (+105%), improve online engagement (+1.3M page views), NPS (+50%), social media brand presence (+1.5M FB impressions) or to reduce operational costs.
Choosing Comarch will give you a tool for life. Our platform is modular, so you can choose the specific parts that you need at the time. New modules can be added/removed from the solution. Thanks to the constant development of our products (roadmaps), you will receive new features as the product evolves, and will always be in line with current market trends.
We support large loyalty schemes, and customer loyalty programmes on our platform grow with your business, they can be easily expanded into other areas, countries and businesses. Our powerful engine processes millions of loyalty transactions on a daily basis. Thanks to our in-house development, we are quick and accurate in answering your requests.
Standing still in a business environment means regression. We know it well. That’s why we adapt, we change, we create; and your company can too. You will have one of the most innovative tools on the market that will give you a strong advantage over competitors in terms of customer engagement, satisfaction and online user experience.
We offer a robust employee & customer engagement platform, own micro-location technology - Comarch Beacon, social media & engagement, gamification analytics, digital engagement strategists and in-house creative teams. We can also help you to leverage the potential of Internet of Things in your business to create an outstanding customer experience.
We'd love to know how we can help you.