We are proud sponsors, speakers and exhibitors at the CEM in Telecoms Global Summit 2017, held in London from the 23rd – 25th January.
Customer demands are constantly evolving and will not slow down. To combat this, operators have been managing digital transformation, seamless omnichannel experiences and embedding the voice of the customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is making operators connect with customers in new ways on new channels with new products.
CEM Global addresses pertinent challenges for B2B and B2C at the QEII Conference Centre in London, where delegates have the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue.
“How to avoid losing your market share and destroying Customer Experience.”
We’ll be speaking in Stream B at 3.05pm on conference Day 1 (Tuesday 24th January) where Dominik Pacewicz, Head of BSS Product Management for Comarch Telecommunications, is presenting. Come along to find out:
- How can I learn my customers’ actual needs and respond accordingly?
- Do I need to sell more to compensate for the shrinking ARPU?
- Is human contact still the best way to “flirt” with the always connected customer?
- Is it possible to provide great customer service without advanced IT tools?
It is not to be missed!
Don't forget to drop by our exhibition stand during the event to fill out a short survey for your chance to win an iPad mini.
We hope to see you there!